Accessibility Statement for Civic Campus

This accessibility statement applies to

This website is run by Hammersmith & Fulham Council. We want as many people as possible to be able to use this website.

For example, that means you should be able to:
When you sign up to our newsletter, we will collect this data about you:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible. You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.

Feedback and contact information

If you need information on this website in a different format like an accessible PDF, large print, easy read, audio recording or braille, please get in touch by emailing us at

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

Report an accessibility issue if you find any problems not listed on this page or think we’re not meeting the requirements of the accessibility regulations.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Hammersmith & Fulham Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Images of text do not have an HTML text alternative. This fails WCAG 2.1 guideline 1.1.1 (non-text content).

The headings on the homepage skip from an H1 to an H3. On other pages some there is heading structure. These issues fail WCAG 2.1 guideline 1.3.1 (info and relationships).

The orange used for some text and background colour for white text does not provide enough colour contrast. This fails WCAG 2.1 guideline 1.4.3 (contrast – minimum).

The newsletter sign up panel is not accessible to keyboard only users. This fails WCAG 2.1 guideline 2.1.1 (keyboard).

It is not always obvious which element has received focus. This fails WCAG 2.1 guideline 2.4.7 (focus visible).

Disproportionate burden

At this time, we have made no claims of disproportionate burden.

Content that’s not within the scope of the accessibility regulations

At this time, we have not identified any content that is not within scope of the accessibility regulations.

What we’re doing to improve accessibility

We’re working with our supplier and accessibility agency to find and fix all the issues on this website and make it more usable for all users.

Preparation of this accessibility statement

This statement was prepared on 20 June 2023. It was last reviewed on 20 June 2023.

This website was last tested on 20 June 2023. The test was carried by Hammersmith & Fulham Council.